FAQ’s

Monday to Sunday, 9:00–20:00. Choose your date and time slot (morning, afternoon, or
evening) at checkout. If you know the exact hour for delivery, you can write it in the comment
for the order. Orders before 12:00 pm may qualify for same-day delivery, you can confirm it
via WhatsApp.

Barcelona city and the following towns across the Barcelona province: L'Hospitalet de
Llobregat, Badalona, Terrassa, Sabadell, Mataró, Sant Cugat del Vallès, Castelldefels,
Gavà, Sitges, El Prat de Llobregat, Viladecans, Esplugues de Llobregat, Sant Boi de
Llobregat, Cornellà de Llobregat, Granollers, Rubí, Cerdanyola del Vallès, and Vilanova i la
Geltrú. Not sure your city is on the list? Message us to confirm.

Yes, we regularly deliver to hospitals, maternity wards, and clinics across Barcelona. Please
provide the recipient's full name and room number (or the contact details of someone else
who can receive the gift on-site), so we can call ahead and let them know we're on our way.

€10 flat within Barcelona city and province, free on orders over €150.

Yes. On the day of delivery, we'll contact the recipient to confirm a convenient time and make
sure they'll be home. If you already know a preferred time, add it to the order notes and we'll
do our best to match it.

Please make sure the delivery address and the recipient's phone number are as accurate as
possible when ordering, since this helps us reach them smoothly. If the recipient isn't home,
our courier can only leave the gift with a trusted person if the recipient or sender has given
permission in advance. If the recipient is away for a longer period, such as on vacation, we'll
hold the gift safely and arrange delivery for when they're back. Otherwise, if the wait goes
beyond 20 minutes, we'll contact you to arrange redelivery, which may carry an additional
fee.

Every order includes a free handwritten card. We write exactly what you submit at checkout,
so please double-check your message, since the sender is responsible for its accuracy.

Tucked neatly under the ribbon on the outside of the box, the first thing the recipient sees.

Yes, as long as it hasn't been dispatched for delivery yet. Please email us as soon as
possible to request the change.

Yes. Contact us via WhatsApp or email first so we can confirm the replacement item is in
stock.

Boxes are made to order with perishable items, so we can't accept change-of-mind returns.
If something arrives damaged, incorrect, or incomplete, contact us within 48 hours with a
photo, and we'll offer a replacement, credit, or refund.

Yes. Bulk discounts from 10+ gifts, a dedicated account manager, and flexible delivery
scheduling. Please allow at least 7 working days for corporate orders. Need delivery beyond
our standard coverage area, elsewhere in Spain, or abroad? Message us and we'll do our
best to arrange it.

For larger orders, yes. Send us print-ready files in advance, or send your own pre-branded
items and we'll include them in the box.

At checkout, simply tick "I need a receipt" and we'll issue one with your business details
(NIF/CIF).

No. The receipt is sent only to the email address used to place the order and is never
included with the gift, so the recipient won't see any pricing.

Curated European gourmet products: Spanish and French wines, artisan chocolate, gourmet
snacks, quality olive oil, teas, and more, all in a beautifully presented premium box.

Yes. Use Build Your Box to choose your box and products, and we'll hand-pack it.

Yes. Browse our alcohol-free collection on the site. Want an alcohol-free swap in a specific
box? Message us on WhatsApp or email.

Please let us know about any allergies or dietary restrictions when placing your order. We're
not able to take responsibility for allergic reactions if this information wasn't provided at the
time of ordering.

Credit/debit cards, American Express, Apple Pay, Google Pay, Shop Pay, Klarna.

Confirmation emails are usually sent within 5–10 minutes of ordering. If it hasn't arrived,
please check your spam/junk folder, or contact us to confirm your order went through.

If a product is temporarily out of stock, we'll always contact you before dispatch to agree on
a substitute. We never swap items without your confirmation. If something arrived different
from what was agreed, let us know within 48 hours.

Add your items to the cart and go to checkout. On mobile, tap "Add discount" beneath the
order summary, enter your code, and select "Apply.
" On desktop, the "Discount code" box is
next to your Order Summary. Enter your code and click "Apply.
"

Feel free to message us on WhatsApp any time, day or night, we know inboxes don't follow
business hours. Our usual reply hours are 9:00–20:00, but if you write outside that window,
we'll get back to you as soon as we're online. You're also welcome to email us at
info@giftboutiquebcn.com.